{"id":4294,"date":"2020-12-17T07:05:24","date_gmt":"2020-12-17T07:05:24","guid":{"rendered":"https:\/\/neoasiagroup.com\/?p=4294"},"modified":"2023-09-28T04:46:08","modified_gmt":"2023-09-28T04:46:08","slug":"neoasia-takes-a-page-out-of-singapore-airlines-book-for-service-excellence","status":"publish","type":"post","link":"https:\/\/neoasiagroup.com\/ms\/neoasia-takes-a-page-out-of-singapore-airlines-book-for-service-excellence\/","title":{"rendered":"Neoasia Takes A Page Out of Singapore Airlines\u2019 Book for Service Excellence"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"4294\" class=\"elementor elementor-4294\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-76c19c84 elementor-section-full_width elementor-section-stretched elementor-section-height-default elementor-section-height-default\" data-id=\"76c19c84\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1e0713bb\" data-id=\"1e0713bb\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-5ee601cd elementor-widget elementor-widget-heading\" data-id=\"5ee601cd\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\"><b>BERITA &amp; TERKINI<\/b><\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-911fd8a e-flex e-con-boxed e-con e-parent\" data-id=\"911fd8a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-element elementor-element-75473d1 e-con-full e-flex e-con e-child\" data-id=\"75473d1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7c16a8f elementor-align-center elementor-widget elementor-widget-post-info\" data-id=\"7c16a8f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-11ad3d8 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t<a href=\"https:\/\/neoasiagroup.com\/ms\/2020\/12\/17\/\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-calendar\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>Disember 17, 2020<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-top-section elementor-element elementor-element-210dc68 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"210dc68\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-6bc0eae8\" data-id=\"6bc0eae8\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section data-particle_enable=\"false\" data-particle-mobile-disabled=\"false\" class=\"elementor-section elementor-inner-section elementor-element elementor-element-7cebc246 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7cebc246\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-722ca9ab\" data-id=\"722ca9ab\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-32c05c96\" data-id=\"32c05c96\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-20ee49f7 elementor-widget elementor-widget-text-editor\" data-id=\"20ee49f7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"main-container\"><div class=\"container clearfix\"><div class=\"news-detail-box\"><p>SINGAPORE, 17 and 18 DECEMBER 2020 \u2013 Neoasia had the honour of being the first company to be trained in service excellence by Singapore Airlines, an organization widely-acknowledged for industry-leading service and operational excellence.<\/p><p>As part of Neoasia\u2019s continuous efforts to provide the best support for our business clients, we attended a 2-day course where expert trainers from the Singapore Airlines Academy provided in-depth training on handling challenging situations.<\/p><p>Tapping on their wealth of experience in Singapore Airlines, our trainers shared illuminating insights into elements that influence customer satisfaction and highlighted possible roadblocks that arose from service providers\u2019 biases. After gaining a better understanding of customer behaviours and attitudes, the course delved into the art of tactful responses, the skill of performing effective service recovery, and the trick to de-escalating any conflicts.<\/p><p>We were given opportunities to put theory into action by brainstorming solutions to real-life case studies and engaging in role-play based on true scenarios. This allowed us to practise what we have learned during the course and receive timely feedback from our trainers and colleagues.<\/p><p>Neoasia would like to thank Singapore Airlines for providing us with an opportunity to learn their best practices in customer service. We are confident that we are well-equipped to build even better relationships with our clients and handle challenging situations with sensitivity, so that we can deliver service that is as highly commended and sought-after as that of Singapore Airlines.<\/p><p>Neoasia is committed to providing learning opportunities to everyone on the team. As an organisation, we strongly believe that by encouraging individual growth and skills development, everyone can grow alongside the company and gain confidence to be a better team player.<\/p><\/div><\/div><\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1a33a8 elementor-widget elementor-widget-image\" data-id=\"a1a33a8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1600\" height=\"1200\" src=\"https:\/\/neoasiagroup.com\/wp-content\/uploads\/2023\/09\/Service-Excellence-01.jpeg\" class=\"attachment-full size-full wp-image-4295\" alt=\"\" srcset=\"https:\/\/neoasiagroup.com\/wp-content\/uploads\/2023\/09\/Service-Excellence-01.jpeg 1600w, https:\/\/neoasiagroup.com\/wp-content\/uploads\/2023\/09\/Service-Excellence-01-768x576.jpeg 768w, https:\/\/neoasiagroup.com\/wp-content\/uploads\/2023\/09\/Service-Excellence-01-1536x1152.jpeg 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b90a32a elementor-widget elementor-widget-image\" data-id=\"b90a32a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1024\" height=\"768\" data-src=\"https:\/\/neoasiagroup.com\/wp-content\/uploads\/2023\/09\/Service-Excellence-02.jpeg\" class=\"attachment-full size-full wp-image-4296 lazyload\" alt=\"\" data-srcset=\"https:\/\/neoasiagroup.com\/wp-content\/uploads\/2023\/09\/Service-Excellence-02.jpeg 1024w, https:\/\/neoasiagroup.com\/wp-content\/uploads\/2023\/09\/Service-Excellence-02-768x576.jpeg 768w\" data-sizes=\"(max-width: 1024px) 100vw, 1024px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1024px; --smush-placeholder-aspect-ratio: 1024\/768;\" \/><noscript><img decoding=\"async\" width=\"1024\" height=\"768\" src=\"https:\/\/neoasiagroup.com\/wp-content\/uploads\/2023\/09\/Service-Excellence-02.jpeg\" class=\"attachment-full size-full wp-image-4296\" alt=\"\" srcset=\"https:\/\/neoasiagroup.com\/wp-content\/uploads\/2023\/09\/Service-Excellence-02.jpeg 1024w, https:\/\/neoasiagroup.com\/wp-content\/uploads\/2023\/09\/Service-Excellence-02-768x576.jpeg 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-243214a elementor-widget elementor-widget-image\" data-id=\"243214a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"1600\" height=\"1200\" data-src=\"https:\/\/neoasiagroup.com\/wp-content\/uploads\/2023\/09\/Service-Excellence-03.jpeg\" class=\"attachment-full size-full wp-image-4297 lazyload\" alt=\"\" data-srcset=\"https:\/\/neoasiagroup.com\/wp-content\/uploads\/2023\/09\/Service-Excellence-03.jpeg 1600w, https:\/\/neoasiagroup.com\/wp-content\/uploads\/2023\/09\/Service-Excellence-03-768x576.jpeg 768w, https:\/\/neoasiagroup.com\/wp-content\/uploads\/2023\/09\/Service-Excellence-03-1536x1152.jpeg 1536w\" data-sizes=\"(max-width: 1600px) 100vw, 1600px\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" style=\"--smush-placeholder-width: 1600px; --smush-placeholder-aspect-ratio: 1600\/1200;\" \/><noscript><img decoding=\"async\" width=\"1600\" height=\"1200\" src=\"https:\/\/neoasiagroup.com\/wp-content\/uploads\/2023\/09\/Service-Excellence-03.jpeg\" class=\"attachment-full size-full wp-image-4297\" alt=\"\" srcset=\"https:\/\/neoasiagroup.com\/wp-content\/uploads\/2023\/09\/Service-Excellence-03.jpeg 1600w, https:\/\/neoasiagroup.com\/wp-content\/uploads\/2023\/09\/Service-Excellence-03-768x576.jpeg 768w, https:\/\/neoasiagroup.com\/wp-content\/uploads\/2023\/09\/Service-Excellence-03-1536x1152.jpeg 1536w\" sizes=\"(max-width: 1600px) 100vw, 1600px\" \/><\/noscript>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-2adecfef\" data-id=\"2adecfef\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>NEWS &amp; UPDATES SINGAPORE, 17 and 18 DECEMBER 2020 \u2013 Neoasia had the honour of being the first company to be trained in service excellence by Singapore Airlines, an organization widely-acknowledged for industry-leading service and operational excellence. As part of Neoasia\u2019s continuous efforts to provide the best support for our business clients, we attended a [&hellip;]<\/p>","protected":false},"author":1,"featured_media":4295,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-gradient":""}},"footnotes":""},"categories":[22],"tags":[],"class_list":["post-4294","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-activities"],"_links":{"self":[{"href":"https:\/\/neoasiagroup.com\/ms\/wp-json\/wp\/v2\/posts\/4294","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/neoasiagroup.com\/ms\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/neoasiagroup.com\/ms\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/neoasiagroup.com\/ms\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/neoasiagroup.com\/ms\/wp-json\/wp\/v2\/comments?post=4294"}],"version-history":[{"count":0,"href":"https:\/\/neoasiagroup.com\/ms\/wp-json\/wp\/v2\/posts\/4294\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/neoasiagroup.com\/ms\/wp-json\/wp\/v2\/media\/4295"}],"wp:attachment":[{"href":"https:\/\/neoasiagroup.com\/ms\/wp-json\/wp\/v2\/media?parent=4294"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/neoasiagroup.com\/ms\/wp-json\/wp\/v2\/categories?post=4294"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/neoasiagroup.com\/ms\/wp-json\/wp\/v2\/tags?post=4294"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}